Financial / Cancellation policy 
Thank you for selecting Vitality Health for your wellness needs. We are honored to be of service to you, your friends, and your family. Please be advised that payment for all services will be due at the time services are rendered unless prior arrangements have been made. For your convenience, we accept all major credit cards, cash, and care credit. Services that are performed that are paid with a credit card, debit card or with financing, are not eligible for post-care payment challenges. The practice encourages complete follow up interaction to address any issues that may arise. I agree that this credit, debit card or financing challenge agreement is irrevocable. A $25 fee will be assessed to all accounts for NSF.  Patients who no call/no show to an appointment or cancel without 24-hour notice may be subject to a $25 fee on his/her credit card that will be kept on file. I agree that should this account be referred to an agency or an attorney for collection, I will be responsible for all collection costs, attorney’s fees, and court costs.

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Late Policy

Our office values your time and strives to provide an efficient and respectful experience for all patients. If you anticipate being late for your scheduled appointment, we kindly ask that you contact our office in advance. 
We understand that unforeseen circumstances may arise, and arrangements can often be made for late appointments. However, it's important to note that late arrivals disrupt the flow of our day, but we will do our best to accommodate when possible. This may include waiting, moving to a last-minute same day opening, or rescheduling to a more convenient time. 
If your appointment is accommodated due to lateness, please understand that certain aspects of the appointment may need to be shortened, while the full treatment fee will still apply. To ensure fairness and timeliness, patients who are present and on time will be seen before those who arrive late. 
Please be aware that if you arrive beyond the following time frames, you may be asked to reschedule:
      7 minutes late for appointments 30 minutes or shorter.
     15 minutes late for appointment longer than 30 minutes.
In the event of rescheduling, a $25 cancellation fee, as outlined in our financial policy, will be applicable. 
These policies are in place to respect both your time and our providers' time, as well as to ensure a positive experience for all patients. We encourage you to arrive 5-10 minutes early to your appointment, allowing us to maintain defined appointment times and provide you with the best possible care.

 

Refund and Return Policy

We do not accept returns on any products for any reason.

Refunds for services rendered will not be granted as treatment results are not guaranteed.

If you do not wish to continue a service package that has been started, we will revert the cost of services used to their original/ individual treatment price and credit the unused balance back to your account. This credit may be used towards other services within our clinic.

Packages may be refunded in full if unused within 2 weeks of purchase.

For any refunds that are granted, please allow 5-7 business days for the refund to be posted to your account.

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Termination of Care Policy

PURPOSE: 
To define the situations under which a practitioner or the clinic may and may not elect to dismiss a patient from receiving care within the clinic.

DEFINITIONS:
•    Vitality Health: Consists of Vitality Health Clinic and Vitality Health Practitioners.
•    No-Show: An appointment missed without notifying the department in advance or patients who arrive more than 15 minutes             late for check-in.
•    Chronic No-Show: A patient will be considered a chronic no-show if the patient has logged three or more no-shows in a rolling           12-month period beginning with the first no-show event.
•    Violent patient: A patient will be considered violent if he or she exhibits any hostile action of a hurtful nature, or any action that           displays an intention to harm the practice or any employed or contracted person of the practice.
•    Harassment: Harassment is any verbal or physical conduct that shows hostility toward an individual based on their race, color,           religion, gender, sexual orientation, gender identity, marital status, age, physical or mental disability, or any other class                             protected by federal, state, or local law, or that the individual finds offensive.
•    Noncompliance: Failure or refusal to conform to or follow rules, regulations, or the advice of another. A patient may be                           considered noncompliant, for example, if he/she does not adhere to the practice policies or does not follow his/her prescribed             plan of care.
POLICY:     
Should a patient exhibit any of the behaviors listed below, the staff and/or provider will follow the approved procedures for issuing letters of warning and termination. Letters to the patient regarding noncompliance must be delivered directly to the patient or via certified mail with return receipt requested. Communications are not to be delivered through family members or other parties. 

We have a zero-tolerance policy toward a client's abusive behavior toward others, including staff, other patients, and visitors. This can also include disrupting the practice facilities that interferes with the ability to deliver services to other patients.       
It is the policy of Vitality Health that its providers are not required to continue treating a patient who is uncooperative or violent or who harasses any VH staff.
•    Patients may be considered for dismissal from the clinic for exhibiting any of the following behaviors:
       o    Chronically missing appointments.
       o    Refusing to cooperate with the practitioner, advanced practice provider, or any employee of the practice.
       o    Repetitive noncompliance with treatment plans recommended by provider.
       o    Threatening lawsuits against individuals or the clinic.
       o    Displaying a threatening or hostile attitude that makes any staff member feel unsafe.
       o    Demonstrating violent or abusive behavior.
       o    Violating the Controlled Substance Agreement.
       o    Financial reasons, such as the inability to pay for services rendered.
       o    Disagreement with the policies and procedures set forth by Vitality Health.
•    Patients may not be considered for dismissal for either of the following listed reasons:
       o    Race, ethnicity, sexual orientation, gender identity, sex, citizenship status, pregnancy, disability, military status, religion.
       o    A patient’s age may require a transfer of care to an appropriate provider.

 

Photo ID Policy for Patient Care Verification

Policy Statement:

To ensure accurate and secure healthcare services, our facility requires all patients to have a valid photo identification (ID) on file. This policy is implemented to prevent mistaken or dishonest identification, thereby enhancing patient safety and the quality of care provided.

Policy Details:

1. Mandatory Photo ID Submission: All patients seeking services at our facility must provide a valid government-issued photo ID during the registration process. This ID will be scanned/photographed and securely stored in the patient's electronic health record (EHR). Strict confidentiality measures will be maintained to protect patients' sensitive information and privacy rights. If a patient is unable to provide a photo ID, treatment will not be provided. The patient will be asked to reschedule their appointment to a time in which a photo ID can be provided and verified. Financial/cancellation policy guidelines will apply for appointments being rescheduled. 

2. Verification Process: The photo ID on file will be used to verify the identity of the patient before any medical procedures, treatments, consultations, or medication administrations. Providers and staff members are required to cross-reference the patient's photo ID with their medical records and identification details prior to delivering care.

3. Communication: Patients will be informed of the photo ID policy during the appointment scheduling process, on the facility's website, through informational materials, or through intake forms.

Implementation and Enforcement:

The facility administration, healthcare providers, and staff members are responsible for the implementation and enforcement of this policy provided. By implementing this Photo ID Policy, we aim to prioritize patient safety and provide the highest standard of care by identifying and verifying each patient's identity. This policy will contribute to a secure healthcare environment and reinforce our commitment to quality patient-centered care.

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Privacy Policy

Vitality Health ("we," "us," "our") is committed to protecting your personal information. This policy explains how we collect, use, and safeguard information when you visit our website, use our services, or opt in to receive SMS messages.

Information We Collect:

Provided by you (via forms, bookings, or SMS opt-in): name, contact information, phone number, email address, SMS consent, and messaging history.

Collected automatically (via our website and analytics providers): device type, IP address, device ID, pages visited, links clicked, referring sites, search terms, and approximate location derived from your IP address.

How We Use Your Information:
Send SMS messages you've opted in to receive
Provide updates, promotions, and relevant content based on your preferences
Respond to inquiries and provide our services
Operate and improve our business and website

We collect information by lawful and fair means, use it only for these purposes, and retain it only as long as necessary.

Your Choices:

SMS opt-out: Reply STOP to any message. See our Terms at https://www.getvitalityhealth.com/policies for details.

Account deletion: Email admin@getvitalityhealth.com to disable your account and request removal of your information. Some records may be retained where required by law (e.g., medical, billing, or consent records). These terms remain in effect after your account is disabled.

Disclosure of Information:

We do not sell your personal information. We do not share, sell, or transfer consumer data — including your phone number and SMS consent opt-in data — to third parties or affiliates for marketing or promotional purposes.

We disclose your information only when necessary and only to:

Service providers who perform services on our behalf (such as messaging, scheduling, or payment platforms) and who are permitted to use your information solely to provide those services
Professional advisors (legal, accounting, or business consultants) bound by confidentiality obligations
Parties to a business transaction, such as a merger, acquisition, financing, or sale of assets
Legal authorities, when required by law, court order, or administrative order, or to assert or defend legal claims
Protection of Information:

We use reasonable administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized access, use, disclosure, or modification. These include:

Access controls limiting information to staff and service providers who need it to perform their duties
Secure systems for storing and transmitting personal information, including our practice management and messaging platforms
Service provider requirements ensuring vendors handling your data are contractually obligated to protect it and use it only for the services they provide to us

No method of transmission or storage is completely secure, but we regularly review our practices to safeguard your information.

Updates:

We may update this policy periodically. If material changes adversely affect your privacy, we will post notice on this website before they take effect.

Contact Us:

Text HELP to (440) 250-0822 for support, call (440) 250-0822, or email admin@getvitalityhealth.com.

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Recurring Message Terms and Conditions

By opting in to receive SMS messages from Vitality Health ("we," "us," "our"), you agree to these Terms and Conditions ("Terms").

SMS Messaging Service:

By providing your mobile number and opting in to receive SMS messages from Vitality Health, you agree to receive customer care messages, account notification messages, and promotional discounts, flash sales, advertisements. Message and data rates may apply.

Message Frequency:

You will receive more than one message from us unless you opt out. While messaging frequency varies, you will likely receive 1–5 messages per month. Vitality Health reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Vitality Health and carriers are not liable for delays or undelivered messages.

Message and Data Rates:

Message and data rates may apply based on your mobile carrier's terms.

Privacy Policy:

Your information will be handled in accordance with our Privacy Policy: https://www.getvitalityhealth.com/policies

Cancellation / Opt-Out Instructions:

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out, you will receive one additional message confirming your request has been processed.

Help / Customer Support:

Text the word HELP for support, or contact us directly at (440) 250-0822.

Liability:

We are not responsible for any charges, errors, or delays in SMS delivery, or for undelivered messages caused by your carrier or third-party service providers.