Vitality Health is a medical office that strives to help you look and feel your best. We have been around since 2014, and we have been dedicated and passionate about health and wellness ever since. Our office offers a variety of services to meet all of your needs, and we appreciate your support as we continue to grow within the community. Our team is here to ensure that you have a great experience, and we invite you to find our office policies below. Thank you for your patronage!
Financial / Cancellation policy
Thank you for selecting Vitality Health for your wellness needs. We are honored to be of service to you, your friends, and your family. Please be advised that payment for all services will be due at the time services are rendered unless prior arrangements have been made. For your convenience, we accept all major credit cards, cash, and care credit. Services that are performed that are paid with a credit card, debit card or with financing, are not eligible for post-care payment challenges. The practice encourages complete follow up interaction to address any issues that may arise. I agree that this credit, debit card or financing challenge agreement is irrevocable. A $25 fee will be assessed to all accounts for NSF. Patients who no call/no show to an appointment or cancel without 24-hour notice may be subject to a $25 fee on his/her credit card that will be kept on file. I agree that should this account be referred to an agency or an attorney for collection, I will be responsible for all collection costs, attorney’s fees, and court costs.
Our office values your time and strives to provide an efficient and respectful experience for all patients. If you anticipate being late for your scheduled appointment, we kindly ask that you contact our office in advance.
We understand that unforeseen circumstances may arise, and arrangements can often be made for late appointments. However, it's important to note that late arrivals disrupt the flow of our day, but we will do our best to accommodate when possible. This may include waiting, moving to a last-minute same day opening, or rescheduling to a more convenient time.
If your appointment is accommodated due to lateness, please understand that certain aspects of the appointment may need to be shortened, while the full treatment fee will still apply. To ensure fairness and timeliness, patients who are present and on time will be seen before those who arrive late.
Please be aware that if you arrive beyond the following time frames, you may be asked to reschedule:
7 minutes late for appointments 30 minutes or shorter.
15 minutes late for appointment longer than 30 minutes.
In the event of rescheduling, a $25 cancellation fee, as outlined in our financial policy, will be applicable.
These policies are in place to respect both your time and our providers' time, as well as to ensure a positive experience for all patients. We encourage you to arrive 5-10 minutes early to your appointment, allowing us to maintain defined appointment times and provide you with the best possible care.
Refund and Return Policy
We do not accept returns on any products for any reason.
Refunds for services rendered will not be granted as treatment results are not guaranteed.
If you do not wish to continue a service package that has been started, we will revert the cost of services used to their original/ individual treatment price and credit the unused balance back to your account. This credit may be used towards other services within our clinic.
Packages may be refunded in full if unused within 2 weeks of purchase.
For any refunds that are granted, please allow 5-7 business days for the refund to be posted to your account.
Termination of Care Policy
To define the situations under which a practitioner or the clinic may and may not elect to dismiss a patient from receiving care within the clinic.
• Vitality Health: Consists of Vitality Health Clinic and Vitality Health Practitioners.
• No-Show: An appointment missed without notifying the department in advance or patients who arrive more than 15 minutes late for check-in.
• Chronic No-Show: A patient will be considered a chronic no-show if the patient has logged three or more no-shows in a rolling 12-month period beginning with the first no-show event.
• Violent patient: A patient will be considered violent if he or she exhibits any hostile action of a hurtful nature, or any action that displays an intention to harm the practice or any employed or contracted person of the practice.
• Harassment: Harassment is any verbal or physical conduct that shows hostility toward an individual based on their race, color, religion, gender, sexual orientation, gender identity, marital status, age, physical or mental disability, or any other class protected by federal, state, or local law, or that the individual finds offensive.
• Noncompliance: Failure or refusal to conform to or follow rules, regulations, or the advice of another. A patient may be considered noncompliant, for example, if he/she does not adhere to the practice policies or does not follow his/her prescribed plan of care.
Should a patient exhibit any of the behaviors listed below, the staff and/or provider will follow the approved procedures for issuing letters of warning and termination. Letters to the patient regarding noncompliance must be delivered directly to the patient or via certified mail with return receipt requested. Communications are not to be delivered through family members or other parties.
We have a zero-tolerance policy toward a client's abusive behavior toward others, including staff, other patients, and visitors. This can also include disrupting the practice facilities that interferes with the ability to deliver services to other patients.
It is the policy of Vitality Health that its providers are not required to continue treating a patient who is uncooperative or violent or who harasses any VH staff.
• Patients may be considered for dismissal from the clinic for exhibiting any of the following behaviors:
o Chronically missing appointments.
o Refusing to cooperate with the practitioner, advanced practice provider, or any employee of the practice.
o Repetitive noncompliance with treatment plans recommended by provider.
o Threatening lawsuits against individuals or the clinic.
o Displaying a threatening or hostile attitude that makes any staff member feel unsafe.
o Demonstrating violent or abusive behavior.
o Violating the Controlled Substance Agreement.
o Financial reasons, such as the inability to pay for services rendered.
o Disagreement with the policies and procedures set forth by Vitality Health.
• Patients may not be considered for dismissal for either of the following listed reasons:
o Race, ethnicity, sexual orientation, gender identity, sex, citizenship status, pregnancy, disability, military status, religion.
o A patient’s age may require a transfer of care to an appropriate provider.
Photo ID Policy for Patient Care Verification
To ensure accurate and secure healthcare services, our facility requires all patients to have a valid photo identification (ID) on file. This policy is implemented to prevent mistaken or dishonest identification, thereby enhancing patient safety and the quality of care provided.
Mandatory Photo ID Submission: All patients seeking services at our facility must provide a valid government-issued photo ID during the registration process. This ID will be scanned/photographed and securely stored in the patient's electronic health record (EHR). Strict confidentiality measures will be maintained to protect patients' sensitive information and privacy rights. If a patient is unable to provide a photo ID, treatment will not be provided. The patient will be asked to reschedule their appointment to a time in which a photo ID can be provided and verified. Financial/cancellation policy guidelines will apply for appointments being rescheduled.
Verification Process: The photo ID on file will be used to verify the identity of the patient before any medical procedures, treatments, consultations, or medication administrations. Providers and staff members are required to cross-reference the patient's photo ID with their medical records and identification details prior to delivering care.
Communication: Patients will be informed of the photo ID policy during the appointment scheduling process, on the facility's website, through informational materials, or through intake forms.
Implementation and Enforcement:
The facility administration, healthcare providers, and staff members are responsible for the implementation and enforcement of this policy provided. By implementing this Photo ID Policy, we aim to prioritize patient safety and provide the highest standard of care by identifying and verifying each patient's identity. This policy will contribute to a secure healthcare environment and reinforce our commitment to quality patient-centered care.