Cancellation Policy

Effective Date: September 2026

Introduction

Vitality Health (“we,” “us,” “our”) is committed to providing timely, attentive care to every patient. Because appointment times are reserved specifically for each individual, we ask that patients provide adequate notice when an appointment needs to be canceled or rescheduled.

This Cancellation Policy outlines our expectations regarding appointment changes, late cancellations, no-shows, and arrival times.

Appointment Cancellations and Rescheduling

We require at least 24 hours’ notice if you need to cancel or reschedule an appointment.

Providing advance notice allows our team to adjust the schedule and offer the appointment time to another patient. To cancel or reschedule, please contact Vitality Health using the contact information provided on our website.

Late Cancellations

Appointments canceled or rescheduled with less than 24 hours’ notice are considered late cancellations and may be subject to a cancellation fee.

Any applicable fees will be communicated in accordance with Vitality Health’s current cancellation practices.

No-Shows

If you do not arrive for your scheduled appointment and have not contacted us to cancel or reschedule, the appointment may be considered a no-show.

No-shows may be subject to a fee. Repeated no-shows or late cancellations may also affect your ability to schedule future appointments.

Late Arrivals

We recommend arriving at least 10 minutes before your scheduled appointment to allow sufficient time for check-in and any necessary paperwork.

If you arrive late, we will make reasonable efforts to accommodate your appointment without disrupting other scheduled patients. Depending on the length of the delay and the service scheduled, your appointment may need to be shortened or rescheduled.

Appointment Reminders

Vitality Health may provide appointment confirmations or reminders by phone, email, or SMS when applicable. These communications are provided as a courtesy, and patients remain responsible for keeping track of their scheduled appointment date and time.

For information regarding SMS communications, please review our Terms & Conditions and Privacy Policy.

Exceptions

We understand that unexpected circumstances and emergencies may occur. Exceptions to this Cancellation Policy may be considered at the discretion of Vitality Health based on the individual circumstances.

Changes to This Cancellation Policy

We may update this Cancellation Policy periodically to reflect changes in our scheduling procedures, business practices, or applicable requirements. Any updates will be posted on our website with the revised effective date.

Contact Us

If you need to cancel or reschedule an appointment or have questions regarding this Cancellation Policy, please contact Vitality Health using the contact information provided on our website.

Acknowledgment

By booking an appointment with Vitality Health, you acknowledge that you have read, understood, and agree to this Cancellation Policy.